Return & Refund Policy

Thank you for shopping with sleepthug. We want you to be completely satisfied with your purchase. Below is our policy regarding order cancellations, returns, and refunds.

1. Cancellation

We accept order cancellations before the product is shipped or produced. If the order is cancelled before shipping, you will receive a full refund.

Please note that we cannot cancel the order if the product has already been shipped out.

2. Returns (if applicable)

We accept returns of products. Customers have the right to apply for a return within 14 days after receipt of the product.

To be eligible for a return:

• Your item must be unused, unworn, and in the same condition that you received it.
• It must also be in its original packaging.
• To complete your return, we require a receipt or proof of purchase.

Note: Please do not send your purchase back to the manufacturer directly.

Return Shipping Fees

• Customer Responsibility:If the return is caused by the consumer (e.g., change of mind, incorrect size chosen), the consumer should be responsible for the shipping fee. The specific fee will depend on the express/postal service you choose.
• Our Responsibility:If due to our reasons, the goods received are defective or damaged, the consumer is not required to bear the shipping fee for the return.

3. How to Request a Return / Refund

If you wish to return an item, please contact our Customer Service team at sleepthug@outlook.com with the following information:

1. Order numberand product SKU of the item(s) you wish to return.
2. Reason for return(photos/videos attached if the product is damaged or defective).

Shipping Instructions for Returns

• Please send the item(s) back to us through a local post officeinstead of commercial express services like DHL, UPS, TNT, or FedEx.
• Why?Choosing fast express delivery options may incur unnecessary import taxes, and delivery might be delayed due to customs clearance processes.
• We will only arrange a replacement or issue a refund after we receive and inspect the returned item.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

4. Return Address

Please contact our Customer Service at sleepthug@outlook.com to obtain the nearest return address prior to shipping any items back. You will receive a response with full instructions as soon as possible.

IMPORTANT: Please do not send your return to the address listed on your original shipping parcel/package. That is NOT our return address and doing so will severely delay or prevent the processing of your return.

5. Processing Refunds

Once your returned item has been received and inspected, and complies with our return policy conditions:

• We will issue a refund to you through the original payment method used at the time of purchase.
• Please allow 2-3 weeksfrom the time you mail your return for it to be received, processed, and for the funds to reflect in your account.

Contact Us

If you have any further questions or concerns regarding our Return Policy, please do not hesitate to contact us:

• Email:sleepthug@outlook.com