Shipping Information
At sleepthug, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
- Delivery Timeframes
The time frame for order delivery is divided into two parts:
- Order Processing Time: Processing usually takes about 1–2 business days, but may take up to 2 weeksduring peak seasons or due to a high volume of orders.
- Shipping Time: We ship via express carriers such as UPS / DHL. Shipping usually takes about 7–15 business daysdepending on your location.
- Shipping Charges & Free Shipping
- Standard Shipping Rates: Our shipping charges vary depending on the destination region, typically ranging between $4.99 and $29.99.
- Free Worldwide Shipping: We offer FREE Worldwide Shippingon all orders over $50.
- Order Tracking & Customer Service
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
If your tracking number is not updated or you have not received tracking information after 2–3 weeks, please contact us immediately:
Email: sleepthug@outlook.com